We pack our products in a special EPS cooling box of expanded polystyrene (EPS). EPS, or styrofoam, is an excellent insulation material. It is water-and moisture repellent, and light weight. Numerous tests have shown, that products can stay cool for 48 hours in such packaging. Your order comes directly from the cooling in the EPS-cool box, then we add ice-pack's and/or Techni-Ice, a sheet of specially formulated, non-toxic gel cooling element. The whole is hermetically sealed with tape, and then in a sturdy cardboard box packed.
The specially designed cooling box ensures that your order arrive chilled. If the products for whatever reason arrives unrefrigerated at your place, for example by delay, we recommend you immediately contact us. Depending on the situation, in consultation with you, we take a decision on the further settlement. If you are not at home at the time of delivery and the order was therefore later, Kaviaarshop.nl can not accept any responsibility for high temperatures.
However hard we try, occasionally things can go wrong with a delivery. This could result from things beyond our control, such as van breakdowns, severe weather conditions or road closures. In the event of non-arrival, please contact our team on +31 2230033 as soon as possible. We will do whatever we can to get your parcel delivered, but our success will rely on an early warning.
We recommend to place your order in a timely manner. The products have a long shelf life so they can be ordered well in advance.